Business Development

Two ways to deal with returns

• by Oleg

As you already know we own part of retail business. it is growing slowly, but steadily. This is my first experience with specifics of retail business. One of such specifics is dealing with returns and unsatisfied customers.

Lately we had a customer who wanted to return merchandise way after period of time allowed by our return policy. Initially we got defensive since it is really against our return policy and because that particular merchandise was supposed to be returned to manufacturer within short time frame. So we could not just resell it on eBay or something. So we did not issue RMA number to the customer. So she just mailed it anyway and threatened to dispute the charge with PayPal. Then in over one month after she mailed she contacted us again. But we did receive it. My guess is that it was shipped to address of distribution company.

This time I have decided to do some research and find out what other retail business veterans do in such case. So I have interviewed handful of SCORE experts and posted my questions to several forums and I can summarize all answers to basically two:

  1. Customer is always right. The company should accept charge backs as another cost of doing business.
  2. That the company have full rights to refuse refund if it is stated so in its policy or if there was no policy then State Law applies, which in our state is 20 days refund.

So what do you do in situations like this?

Business Development

Is Carbon Copy a Scam

• by Oleg

Carbon Copy ScamI have had 365 to freedom dot com in my Google reader for some reason, and couple of days ago Walt over there posted his monthly earnings report.

What caught my eye is that for second month he is making almost $2000 from “Carbon Copy” program. Wow, I thought. It is some nice earnings, but why didn’t I see anybody else making money with them.

So I googled the term and everything I could find so far is either their affiliates or scam reports that blame Carbon Copy for being very expensive and the they stole their system from some other system. So they give URLs to other scam reports which ended up being landing page for different MLM.

So where can we get the truth about them?

It would be really nice to here from somebody reputable in making money online field, somebody from top of http://www.45n5.com/top100/ list, like problogger.net/ , shoemoney.com/ or johnchow.com/ . Those guys earned their credibility and would review the program honestly, I hope.

Business Development / Shopping / Sport & Fitness

Sportswear, Fitness Gear and Clothing store

• by Oleg

BITSPN,Inc. opened new store. They offer Active wear clothing, Chammyz Sportswear, fitness and sport’s gear and just women’s and men’s clothing.

Chammyz apparel have become an instant classic among active people everywhere, especially divers. Their unique performance properties wick water from your body and evaporate through a natural moisture management process.

When you plunge into the depths, you expect state of the art performance from your gear. Expect the same from your after dive apparel. Next time you emerge, slip into Chammyz and experience a whole new level of performance, warmth, dryness and comfort.

Active people demand performance and style from their garments. We combine the two in a way others can only envy. Chammyz appeal extends to divers, surfers, boaters, swimmers, hikers, climbers, campers, walkers, skiers, snowboarders and just about anyone who loves to lounge in unparalleled comfort and style.

So whether you crave functionality, desire fashion, or both—look no further than Chammyz.

Chammyz are soft, yet durable garments, designed to provide the utmost in warmth and comfort — offering the highest level of protection against rapidly changing weather conditions. Their unique design promotes maximum water absorption from your body. Our resilient line of active gear is worn and endorsed by boaters, lifeguards, surfers, water skiers, swimmers, divers, winter sports and outdoor enthusiasts throughout the world.