World biggest Internet based auction eBay has finally started to realize what impact some of their policies have. Recently vice president of eBay has made and announcement that the company is changing policies to remove negative feedback left by customers for sellers because they would not mark item as a gift in order to avoid customs fees.
eBay will be removing feedback if listings meet Customs Requirements and seller gets negative feedback that talks about customs delays or customs fees. To qualify sellers must advise customers that customs fees and taxes are not included in price nor in shipping fee and those fees are buyers responsibility.
eBay also announced that it is going to include two competing online payment services Moneybookers and PayMate.
The feedback policy was on the list of most biggest frustrations for eBay sellers. Let’s see what else we have on that list so eBay could start working on it.
- CEO John Donahoe – many have commented negatively regarding him. The significant drop in eBay stock is associated with Mr. Donahoe being in the office. There is even a petition online to get john Donahoe resigned.
- eBay deal with buy.com – many small businesses just can not compete with huge corporation list buy.com
- Lack of communication and customer service.
- Payment policy practically eliminated any other option than PayPal. Many look at this is as unfair and just because the company also owns PayPal.
- High listing fees.
- Unwarranted Account Suspensions – they are a lot of complains that accounts were disabled simply because it looked like there was a security concern without any justification.
- Glitches and lack of innovation.
So if you have a eBay business what do you think about the changes? Do you feel like it is going to help you a lot or not?